Privacy policy

1. Information we collect

We collect the details you provide when creating an account or applying for a home: name, email address, phone number, company name, national ID where required, county and address. When you use the platform we also record the leases, invoices, payments and maintenance requests connected to your account.

2. How we use it

• To create and secure your account.
• To process applications, leases, invoices and payments.
• To send transactional email and SMS notifications about your tenancy.
• To let property managers, landlords and service providers perform their roles.
• To produce occupancy, income and collection reports for property owners.

3. Sharing

Your information is shared only with the parties involved in your tenancy — the property manager responsible for the property, its registered landlord, and any service provider assigned to a request you raised. We do not sell personal data.

4. Payments

Payments are processed through mobile money or bank channels. We store the transaction reference and receipt details, not your M-Pesa PIN or full banking credentials.

5. Notifications

You can opt out of email or SMS notifications in your portal settings. Transactional messages about invoices, leases and maintenance may still be delivered where required to operate your account.

6. Retention

Lease, invoice and payment records are retained for as long as your account is active and afterwards as required for accounting and legal purposes.

7. Your rights

You may request access to, correction of, or deletion of your personal data by writing to rentittplc@gmail.com. Deletion requests are limited by record-keeping obligations for completed tenancies.

8. Contact

Rentitt · Kerugoya, Kirinyaga County, Kenya · 0707338347/0713532270 · rentittplc@gmail.com